Payment Terms and Conditions

Forms and methods of payment

Discover Medical London (henceforward known also as: ‘our’,’ we’) accept the following forms of payment for UK and EU customers:

  • GBP cheque
  • BACS or other bank / electronic direct transfer
  • Cash

Credit and debit card payments are not normally accepted from UK and EU customers, though this may be agreed at our discretion in advance.

Credit and debit card payments from third party countries are normally accepted subject to any identified transaction fees being added to the total overall cost.

All transfer, currency and other charges that may be levied on cheques, BACS, wire transfer and other forms of electronic direct payment by a third party are the sole responsibility of the customer. All amounts invoiced must be received in full by Discover Medical London to discharge the bill.

Payment due dates

Payment due dates may vary according to the type, length, frequency and nature of any tour or service. Tours involving museum or room bookings will normally require payment at the point of reservation or within an agreed timescale. Such bookings are not finally confirmed (unless specifically indicated to the contrary in writing), until payment is received in the agreed form.

More details on advance payments for these bookings are provided at the point of reservation.

Services provided in line with contract will be invoiced according to the stipulations of the contract or payment schedule.

Unless otherwise agreed and explicitly stipulated on an invoice (or in written contract), payments by cheque, BACS and other electronic direct transfer must be received at least 14 days in advance of the date of tour or service. Likewise all credit and debit card payments, where agreed, must be received 14 days in advance. Cheques must be received at the invoice address by us not later than 21 days in advance.

Payment by cash may be agreed in advance and must be received by us on or before the delivery of service or commencement of tour. All cancellation terms and periods apply to payments due in cash and the creditor will be invoiced in line with the details set out below.

Failure to agree and confirm payment terms may result in the cancellation of a tour or service. Should this occur within the cancellation terms and periods indicated below, the customer will be liable for a cancellation payment.

Cancellation terms and periods

Tours or services cancelled 28 days or more in advance are eligible for a full refund where payment has been received. Where no payment has been received no cancellation charge will be levied.

Tours or services cancelled 14-27 days in advance are eligible for a 75% refund where payment has been received. Where no payment has been received, a cancellation charge of 25% will be levied. At our discretion, we may offer an alternative date for the tour in place of levying a cancellation charge.

Tours or services cancelled 7-13 days in advance are eligible for a 50% refund where payment has been received. Where no payment has been received, a cancellation charge of 50% will be levied. At our discretion, we may offer an alternative date for the tour in place of levying a cancellation charge.

Tours or services cancelled between more than 48 hours and less that 7 days in advance are eligible for a 25% refund where payment has been received. Where no payment has been received, a cancellation charge of 75% will be levied. At our discretion, we may offer an alternative date for the tour in place of levying a cancellation charge.

All tours or services cancelled less than 48 hours in advance are ineligible for a refund where payment has been received. Where no payment has been received, a cancellation charge of 100% will be levied. At our discretion, we may offer an alternative date for the tour in place of levying a cancellation charge.

All refunds are less transaction charges, which will be passed on to the customer and netted from the refund amount.

All refunds are exclusive of the cost of room hire, admission charges and any other liabilities incurred on the part of the customer that cannot be recovered by Discover Medical London. All unrecoverable costs will be removed from the amount due for refund or added to the cancellation charge levied.

Invoices, receipts and proof of purchase

We will provide invoices in advance for all payments by GBP cheque, BACS, wire transfer and all other forms of direct electronic transfer. Where such payment is agreed, we will provide a special electronic invoice for payment by credit or debit card.

Receipts will be provided for cash payments via email, either within an agreed timescale or upon request.

Remittance advice is provided automatically for credit and debit card payments and upon request for all other forms of payment (other than cash).

 

 

 

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